My mobile phone problems persist. I want an iPhone but I don’t want AT&T. Fortunately there appears to be a light at the end of this tunnel. Unfortunaetly my faith in Apple has been rocked and my eyes are turning to a new champion of the consumer experience…the big, bad, Google.
Despite the latest Droid advertisement belittling the iPhone to a “pretty porcelain princess” figurine, calling its own device a robot that “does”, the truth is that the iPhone does too. AT&T doesn’t. Which begs the question: for a company so hell bent on creating the best user experience possible why now has it chosen to forgo these principles for the sake of control? AT&T is truly the worst.
The Droid is a good phone. The iPhone is a great phone and it’s possible the Google Phone – reportedly being released by Gizmodo and every other tech blog online – will be great too.
Apple has created an incredible ecosystem with Mobile Me. I am able to keep my address book, calendar and files on my computer synced together with my non existant iPhone.
But alas I do not have an iPhone. I have a Blackberry Tour, which by all accounts is a decent phone. Sure, Blackberry Messenger satisfies my inner stalker with “R’s” and “D’s” for read/delivered messages. But decent doesn’t cut it. And the Tour is really my stalemate phone because I have no moves. Google Sync has since come out replicating all the wonderful features of Mobile Me, sans the $99 fee. Which has me taking a notice.
But lets get back to the iPhone and the expectations that Apple has created for itself. They pride themselves on the user’s experience. Microsoft writes its operating system (haphazardly) for dozens of different computer manufactures and it shows. Apple creates its own operating system for its own computers- this too shows. The experience between a Mac and PC do not compare.
Apple revolutionized the way we interact with music with the iconic iPod + iTunes. As a company Apple has moved methodically with great regard to the user experience in every instance except the iPhone. The quality of the service provider (in this case AT&T) has a massive impact on the user experience and the carrier partnership should be scrutinized just as heavily as the number of clicks it takes to get from one menu to the next.
A chain truly is as strong as its weakest link and for whatever reason AT&T is the rotting link on this chain that Apple has bound to the iPhone. So while I appreciate what Apple has done for me, it seems to have side stepped with respect to the iPhone.
I’m now looking for Google to innovate. I have hopes for the Google Phone. The sad thing is the phone my heart..err thumbs yearn for (iPhone) is right in front of me. So while the iPhone is screwing around with that crap carrier I’ve got my eyes open for something better. Maybe Apple will get it’s act together before I lose interest. Maybe not.
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